Warranty

Effective June 4, 2026

 

Ra Optics warrants to the original purchaser (or a person they gave the product to as a gift) that our products, including eyewear, Lumios lighting and accessories, will be free from defects in materials and workmanship for one (1) year from the date they are delivered to you. If a covered defect appears during that time, we will send you a replacement at no cost. This is a limited warranty, and the terms below explain what it covers.

 

What is covered

 

This warranty covers defects in how a product was made. These examples show the kind of problem we mean, and are not a complete list:

 

Eyewear

 

  • Frames that crack or break during normal wear, without impact, crushing or bending
  • Finish or paint that peels, flakes or bubbles under normal use
  • Hinge, screw or nose-pad failure under normal use
  • Lens coating defects, such as peeling, bubbling or delamination, and delamination of polarized layers

 

Lumios lighting

 

  • A bulb that fails to light, flickers or buzzes under normal use in a compatible fixture
  • A mode, color or brightness setting that stops working
  • Housing, base or finish defects that appear under normal use

 

Accessories

 

  • Seams, stitching, closures or materials that fail under normal use

 

All products

 

  • Parts that were incorrectly assembled or fitted at the factory

 

Eyewear lenses and impact. Our lenses are made to meet impact-resistance standards, but impact-resistant does not mean unbreakable. If a lens breaks during ordinary handling, rather than from a hard fall, crushing or a strike, send us a claim and we will review it as a possible defect.

 

The warranty applies to Ra Optics products bought new from Ra Optics or an authorized Ra Optics retailer. It covers the original purchaser, or a person who received the product from them as a gift.

 

What is not covered

 

This warranty does not cover damage or wear that comes from how the product was used or cared for:

 

  • Breaks, chips or cracks caused by hard falls, being stepped or sat on, crushing, bending, or a strike from an object
  • Normal wear and tear, including gradual fading, scratches from daily use, worn nose pads or arm tips, and bulbs reaching the end of their normal rated life
  • Loss or theft
  • Damage from heat, chemicals or improper cleaning, such as leaving glasses in a hot car, or contact with sunscreen, insect repellent, hair spray, perfume or solvents
  • Lighting used with fixtures, dimmers or voltages it is not designed for, or in conditions outside the ratings and instructions on the product or packaging, including damp locations, enclosed fixtures, power surges and wiring faults
  • Modification, repair, opening or lens replacement by anyone, including prescription lens work
  • Products bought used, from unauthorized sellers, or with proof of purchase that cannot be verified
  • Individual results or preferences, such as how a product looks, feels or performs for you personally. This warranty covers defects, not outcomes. Change of mind falls under our return policy

 

If you are unsure whether something is covered, send us a claim and we will tell you.

 

How to make a claim

 

  1. Contact Ra Optics customer support at support@raoptics.com or through raoptics.com.
  2. Send your order number or proof of purchase, a short description of the problem, and clear photos showing the defect. For flickering or mode problems, a short video helps.
  3. We aim to respond within 5 business days.
  4. If the claim is approved, we ship your replacement. In most cases you do not need to return the original. If we do ask for it, we provide a prepaid return label.

 

Please make your claim promptly once you notice a problem. Stop using any product that overheats, smokes, sparks, smells burnt or is otherwise unsafe, and contact us right away.

 

What we will do

 

For an approved claim, we will send you a replacement of the same product, model and color. If that product is no longer available, we will send a comparable product, or refund the price you paid if no comparable product is available. We do not repair products. Replacement and standard shipping are free.

 

A replacement is covered for the remainder of the original one-year period, or for 90 days after it ships, whichever is longer. Refunds for change of mind follow our separate return policy.

 

General terms

 

  • Not transferable. The warranty covers the original purchaser, or a person who received the product from them as a gift. It does not cover later owners.
  • Retail partners. If you bought from a store, airline or other retailer, make your claim to Ra Optics directly with your proof of purchase, unless that retailer's terms say otherwise.
  • Implied warranties. To the extent the law allows, any implied warranties, including merchantability and fitness for a particular purpose, last only as long as this written warranty. Some states do not allow limits on how long an implied warranty lasts, so this limit may not apply to you.
  • Our liability. To the extent the law allows, replacement under this warranty is your exclusive remedy for product defects, and Ra Optics is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this may not apply to you.
  • Your legal rights. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or country to country.
  • Changes. We may update this warranty for future purchases. The version in effect on your purchase date applies to your product.