Return and Exchange Policy
At Ra Optics, we are confident in the quality of our products and want you to love what you receive. That is why we offer a 30-day performance guarantee on all eyewear and a 14-day performance guarantee on Lumios products, from the date your order is delivered — giving you the opportunity to try your product and return or exchange it if it is not the right fit for you.
Refunds are processed within 7 days of receiving your returned item(s), following inspection by our team.
Please note that terms vary based on your location and product category. Read below for full details.
---
Eyewear
United States
Returns
If you are not completely satisfied with your eyewear purchase within 30 days of delivery, you may return it for a full refund of the purchase value.
To initiate a return, please visit returns.
Please note that the cost of the return label will be covered by a return handling fee, which will be deducted from your refund.
Your refund will be issued within 7 days from the date we receive your item(s).
Please note: original shipping charges are non-refundable.
Exchanges
A maximum of two (2) exchanges may be processed within the 30-day period. For your first exchange, we will provide a prepaid return label at no cost to you and cover outbound shipping on the replacement — making your first exchange completely free for domestic US orders.
If you choose a product of lesser value, the difference will be refunded to you. If you choose a product of greater value, you will be charged for the difference.
For any additional exchanges within the 30-day window, you will be responsible for the cost of both return and outbound shipping.
To initiate an exchange, please visit returns.
---
Outside of the United States (Rest of World)
Returns
We offer full refunds on the purchase value of your eyewear. However, return shipping costs — including any applicable duties, taxes, and carrier fees — are the responsibility of the customer.
Important notice regarding recent US import regulations: As of August 2025, the United States has suspended duty-free treatment for international shipments valued under $800. This means your return shipment to Ra Optics may be subject to import duties upon arrival in the US. These duties are non-refundable and are the responsibility of the sender. We recommend checking with your local postal service first. If they do not service US-bound shipments, express couriers such as FedEx or DHL are available as an alternative. Please confirm availability with your carrier before shipping.
Once shipped, please send us a photo of your shipping receipt as proof of shipment. Your refund will be authorized upon receipt of that confirmation.
Please note: this policy is subject to change at our discretion, and we may require the return shipment to be received before a full refund is issued.
Exchanges
You are entitled to two (2) exchanges within 30 days of receiving your order. We will send you a replacement product of equal value; however, you will be responsible for the cost of return shipping of your original item, as well as a fee covering outbound shipping, duties, and taxes for the replacement. This fee will be confirmed at the time of your exchange request.
If you choose a product of lesser value, the difference will offset your exchange costs, and any remaining credit will be refunded to you. If you choose a product of greater value, you will be charged the difference in price.
---
European Union — 14-Day Right of Return
In accordance with EU consumer protection law, customers whose orders are shipped to an EU or EFTA member state (Norway, Iceland, Liechtenstein) have the right to cancel or return their order within 14 days of receipt, for any reason and without justification. This right applies regardless of whether the item has been used, tried on, or is missing its original tags or packaging.
To exercise this right, please submit your request through our Right of Withdrawal form. No reason is required, and you will receive an automatic confirmation email once your request has been submitted.
Your refund will include the full purchase price plus the original standard shipping charge and will be issued once we receive the returned item and confirm it's in perfect condition. Return shipping costs are your responsibility unless the item is defective.
Beyond the 14-day window, our standard 30-day return and exchange policy also remains available to EU customers, subject to the terms outlined in the Rest of World section above.
Important notice for EU customers: The European Commission is expected to introduce a customs duty of approximately €3 per item on e-commerce parcels valued below €150, starting July 1, 2026. Please note that details are subject to change. We recommend consulting your local carrier for the most up-to-date information before initiating a return.
Please allow additional time for your bank or credit card provider to post the credit. If more than 15 business days have passed since your return was approved and you have not seen the credit reflected, please contact our support team.
---
Damages, Defects & Incorrect Items — Eyewear
Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, please contact us immediately so we can assess the situation and make it right.
Non-Returnable Eyewear Items
The following items are not eligible for return:
- Items returned after the 30-day window
- Items showing signs of accidental damage or misuse
If you have questions about the eligibility of a specific item, please reach out to our support team before initiating a return.
-----
Lumios — Specialty Wellness Lighting
Lumios is a specialized indoor wellness lighting product — not a general-purpose bulb. Because of the nature of this product and its pricing structure, the return and exchange terms below differ slightly from our eyewear policy.
United States
Returns
If you are not completely satisfied with your Lumios purchase within 14 days of delivery, you may return it for a full refund of the purchase value.
For your convenience, a prepaid return label will be provided. Please note that the cost of the label will be covered by a return handling fee, which will be deducted from your refund. Once received and inspected by our team, your refund will be issued within 7 days.
Manufacturing defects are covered separately under our product warranty. If you believe your product has a manufacturing defect beyond the 14-day return window, please contact our support team, and we will assess the situation accordingly.
Exchanges
You are entitled to one (1) exchange within 14 days of receiving your order. Return shipping of the original item is the responsibility of the customer. Once received and inspected, we will ship the replacement at no additional charge.
---
Outside of the United States (Rest of World)
Returns
You may return your Lumios product for a full refund of the purchase value within 14 days of delivery. Return shipping costs — including any applicable duties, taxes, and carrier fees — are the responsibility of the customer.
Important notice regarding US import regulations: As of August 2025, the United States has suspended duty-free treatment for international shipments valued under $800. Your return shipment may be subject to import duties upon arrival in the US. We recommend checking with your local postal service first. If they do not service US-bound shipments, express couriers such as FedEx or DHL are available as an alternative. Please confirm availability with your carrier before shipping.
Once shipped, please send us a photo of your shipping receipt as proof of shipment.
Exchanges
You are entitled to one (1) exchange within 14 days of receiving your order. Return shipping for the original item, and any duties and taxes associated with the replacement shipment, are the customer's responsibility.
---
European Union — 14-Day Right of Withdrawal
Our standard 14-day return window for Lumios already meets the EU's statutory minimum for the right of withdrawal, so no separate window applies. However, customers whose orders are shipped to an EU or EFTA member state (Norway, Iceland, Liechtenstein) should submit their request through our Right of Withdrawal form rather than the general process above. No reason is required, eligibility is not affected by whether the item has been used, and you will receive an automatic confirmation email once your request has been submitted.
Your refund will include the full purchase price plus the original standard shipping charge, duties, and taxes, and will be issued within 14 calendar days of your request (we may withhold the refund until we receive the returned item, or proof that it has been shipped back to us). Return shipping costs are your responsibility unless the item is defective.
---
Damages, Defects & Incorrect Items — Lumios
Please inspect your Lumios order upon receipt. If your item arrives damaged, defective, or incorrect, please contact us within your 14-day return window with photos of the issue so we can assess the situation and make it right promptly.
Non-Returnable Lumios Items
The following items are not eligible for return:
- Items returned after the 14-day window
- Items showing signs of misuse or physical damage not present at delivery
Note on manufacturing defects: If your Lumios product develops a defect after the 14-day window, please contact our support team. Manufacturing defects are covered separately under our product warranty.